2018 SSOW Australasia Melbourne event agenda June 13th and 14th 2018

“Exploring Value Creation through Data insights, Change Management, Automation and Process Excellence”

Governance: “Transformation should start with Simplify, Standardize Data & Process, then Automate & CPI”

Service Delivery model: “To consider Distributed Model with some GBS Expertise are in the Field close to BU”

People: “Best Employers drive higher Engagement, Sales Growth and Shareholders Value”

Data & Processes: “Business should invest in Master Data Reliability to fix Root Causes”

Technology: “Employee Self-service may cover 60%, SSC 20% and Specialists / Center of Expertise 20%”

Customer Experience: “Know Customer’s Expectations and measure Experience through Net Promoter Score”