6th SSON Malaysia Event May 2nd to 3rd 2018

“Driving Malaysia Competitive Advantage Through People, Technology and Processes”

Governance: “Should be focused on End to End Efficiency & Effectiveness and on Outcomes Ownership”

Service Delivery Model:” Next generation of Shared Services should support New Business Models”

People: “To create relevance through Shared Purpose, Trust, Service Mindset and Coaching along the Journey”

Data & Processes: “to monitor End to End Processes, eliminate non-value-added activities, reduce hands-off and relays, and embed decisions and controls”

Technology: “To simplify and standardize Data and Processes before investing in Robotic Process Automation”

“To assess RPA readiness & use Agile Method to design, build, test RPA with Business and IT in same location”