SSON Philippines August 13th to 17th 2018

“Harnessing Talent and Technology to add Value in an increasing competitive market” Governance: “Decide to invest based on Total Costs per Output Stakes & use Agile Methods with short Cycles”

Service Delivery model: “SDM should match Strategic Objectives with as many Sites as needed to increase SG&A Market Share, to match Stakeholders Expectations and to create Value”

People: “To attract and upskill Employees to face Industry 4.0 Revolution and to work with digital Workforce”

Data & Processes: “To be Outside-In focused on Customer Experience with Everything as a Service”

Technology: “To strategize a digitally shaped organization where RPA upgrades Employees Capabilities”